Support
Every First Light book is made just for you. Here's how we stand behind every piece we create.
Our Policy
Because each First Light book is made just for you, we don't accept general returns — but we take full responsibility for the quality of every piece we create.
If your book arrives damaged or there's a printing issue, we'll make it right. Just email us at hello@firstlightstorybooks.com with a few clear photos showing the problem, and we'll take care of a replacement as quickly as possible.
Custom Orders
Every First Light book is uniquely created using your photos and details, which means all sales are final. We're unable to accept returns or exchanges for reasons outside of damage or misprints — but if something isn't right, we're here to help.
We truly want you to love your book. If there's an issue, just reach out — we've got you. Our make-it-right guarantee is simple: if anything isn’t right, we’ll fix it. Every message to support@firstlightstorybooks.com is read and answered by a real person — never a bot.
You can reach our team at hello@firstlightstorybooks.com — we respond within one business day.